Customer's Unable to Fill up the form.

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    VideoTailorSupport
    Asked on February 07, 2017 at 07:35 AM

    Our Customers is unable to fill up and submit the form thrice today and we have faced this problem third or fourth time in last two weeks. Our Customers is getting annoyed and we are losing bussiness because of this. We will discontinue our services with you. you are requested to Expedite the reply to our problem Asap. 

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    seth
    Answered on February 07, 2017 at 08:01 AM

    Hello,

    I can't find JotForms in your website. Could you please give us the details of the forms like forms ID or name for letting us investigate the issue further?

    We are awaiting your response.

    Thank you.

  • Profile Image
    VideoTailorSupport
    Answered on February 07, 2017 at 08:45 AM
    Yes the link is not directly on our website.
    https://form.jotform.me/70342578556463
    We send it to customer after they place the order with us.
    ...
  • Profile Image
    seth
    Answered on February 07, 2017 at 09:22 AM

    Hello,

    I cloned your form and it is working properly. Also I sent a test submission to your form, it is working properly, too.

    Your form includes a lot of upload fields. This may cause errors if your users try to upload that much photo to your form with a bad connection. Hence, the issue is not replicable from our side and is not related to JotForm at the moment. Please try to decrease your form's load by decreasing upload fields. 

    If you encounter the issue again, please send errors that the browser gives. You can also use console for detailed errors. If you think the issue is related to JotForm, please send us screenshots about the issue. If you encounter it again, please take the screenshot of your console, which might be useful for us.

    Here is a guide on opening console on chrome:

    http://stackoverflow.com/questions/66420/how-do-you-launch-the-javascript-debugger-in-google-chrome

    Here is a guide for FireFox:

    https://developer.mozilla.org/en-US/docs/Tools/Web_Console/Opening_the_Web_Console

    Please send us something like this one:

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

     

    All the best!