New Revision History: Not clear how to revert to the previous version

  • Profile Image
    Asked on February 07, 2017 at 08:32 AM

    JotForm 4.0 Needs an Undo Button!

    Hello.  Started using your new 4.0 version to edit an older form.  I had a product listed using the product wizard with PayPal integration.  When I began to edit it by clicking the wizard wand icon, I was able to see the product description in large text above a number of duplicate fields in smaller text.  It was not intuitive that the larger text was not able to be in-line edited; rather you have edit the smaller text fields below for that purpose while the large text is apparently only for display.  Before I realized that, though, I selected some product description large text in the above field and pressed delete.  

    Immediately, the entire product wizard was deleted - all products, all prices, and the whole PayPal integration.  Then, I scrambled around looking for an undo button. Not there!  I finally lit on the *very small* back button-looking "reload" circular arrow and pressed it, which opened up the revision history.  However, even then I spent five minutes of clicking and unclicking revisions and closing the revision box and having the reversion not take place.  Who knew I had to click the reload button again.

    Please fix this nonintuitive, frustrating process.  A simple undo button could be added.  Also, consider placing a "complete reversion" button somewhere, because even after I selected "revert" to a previous edit, the edit did not take when I closed the revision dialogue box.  It only took when I clicked the small reload button, which is confusing. 


    Thank you.

  • Profile Image
    Answered on February 07, 2017 at 09:41 AM

    We appreciate your feedback. At this time I cannot reproduce the issue with the Revert button, it seems to be working properly on my end.

    Here is a quick animation:

    If you still can reproduce the issue with that button, please let us know so we will be able to investigate it more deeply.

  • Profile Image
    Answered on February 07, 2017 at 09:46 AM

    I have also sent your feedback to our developers.

  • Profile Image
    Answered on February 07, 2017 at 10:46 AM
    I just did it again. Also, I tried to clone the form then reproduce the
    changes because I didn't want the online form to halt, but clones don't
    contain revision history, so I had to use the active form.
    I think the confusion is in the order of clicks to make a reversion. I see
    that your process is,
    1. Click on revision to pull up a revision preview.
    2. Without clicking on anything else, click on the green Revert button
    within the same revision.
    3. Close revision history.
    What happened in practice for me was:
    1. Click on the revision to pull up a revision preview. In this case, I
    went back to four products. Then I clicked on the revision that changed
    the preview back to two products (see image below of revision preview and
    revision with green "REVERT" button highlighted.[image: Inline image 1]
    2. The form looked changed so I clicked to close the revision history. My
    form then appeared without the revision in place, with four products.
    [image: Inline image 2]
    I think the confusion is that it requires two clicks before closing to
    complete a revision. Maybe have the Revert button say, "Complete
    Reversion" or warn that if closing the reversion dialogue before any
    changes are made that no changes are taking place.
    Also, when you open the form the revision circular arrow is not visible
    until you make some change. I know you can do this from the forms list but
    it should be available without having to make a change first.
  • Profile Image
    Answered on February 07, 2017 at 11:03 AM

    Thank you for your explanation. We will consider your suggestions.