What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Stripe : Seen in Test Mode Even Set as Live Mode

    Asked by bitsworkshop on February 07, 2017 at 08:42 AM
    First, I would suggest you check the form in JotForm v3.x - it is clearly not in test mode when I view it that way. (I haven't switched to v4.0 yet.) There is no way that it could have charged all the other submitters if it was in test mode.
  • Profile Image
    JotForm Support

    Answered by Rose on February 07, 2017 at 08:48 AM

    We opened a new thread to assist you in a better way. Since, you have different issues with stripe. 

    Regarding this thread, it was assigned to one of our developers in order to fix this problem. 

    Once it is resolved, you will be notified via this thread. 

    We thank you in advance for your understanding and patience.

  • Profile Image
    JotForm Developer

    Answered by omur on February 07, 2017 at 08:49 AM

    Hello bitsworkshop,

    there was a glitch in our system that displayed the Stripe connection as test mode where in fact it was connected in live mode.

    I've pushed a fix that solves the issue.

    The next time you establish a Stripe connection this will clear itself.

    If you encounter further problems, please let us know.

    Thank you very much