What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Docusign: Error Screen after completion of form

    Asked by Jburnet on February 07, 2017 at 09:12 AM

    Hi there - the form 'works' - but there is an error post signing which isn't good....

     

    https://form.jotformeu.com/70314657884363

     

    See screenshot attached of error. 

     

    So to clarify - i get the completed form in my Docusign account, but the person filling it in receives the error window.

     

    Please help.

     

    John 

    Page URL:
    https://form.jotformeu.com/70314657884363

    Screenshot
  • Profile Image
    JotForm Support

    Answered by seth on February 07, 2017 at 10:03 AM

    Hello,

    I could replicate the issue from my side:

    I am escalating the issue to our developers. We will notify you via this thread when it is fixed.

    Thank you for reporting the issue.

    Regards.

     

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    JotForm Support

    Answered by TitusNdoka on February 20, 2017 at 03:16 AM

    Hello,

    Sorry for the late response. 

    We're trying to understand what is causing the error. The code on our side works perfectly on a standard setting, so need a little bit more information. 

    Which docusign plan are you currently signed up for?