What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Version 4: Fields are randomly repositioned and live form does not look the same as the form inside of Form Builder

    Asked by kareny on February 07, 2017 at 09:48 AM

    I cloned a form, added a field, and it's right on the draft, but at the bottom on the live version

    Page URL:
    https://form.jotform.com/kareny/2017-realtor-mastermind-session-app

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    JotForm Support

    Answered by BJoanna on February 07, 2017 at 10:54 AM

    I have inspected your live form and it looks exactly the same like the form inside of Form Builder.

    New Version 4 has auto save feature and form is automatically saved after each change on the form is made. 

    Which field on your form is on wrong place of your live form? I noticed that submit button is at the top of your form? You can move it to the bottom of the form inside of Form Builder. 

    If your are still unable to resolve your issue, please let us know with which field you have issues with and if possible provide us a screenshots of that field from Form Builder and from your live form. 

    Let us know if you need further assistance. 

  • Profile Image

    Answered by kareny on February 07, 2017 at 11:15 AM
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    JotForm Support

    Answered by BJoanna on February 07, 2017 at 11:35 AM

    Thank you for the video. 

    I have inspected your form on your account and on my end your Form Builder looks like this.

    Can you please try to use some other browser and see how it looks there. You can also try in incognito mode

    I have also cleared your form cache

    Also here is my cloned form where I set text field and submit button to the bottom of the form.

    https://form.jotform.com/70374217014952 

    Feel free to clone it

    If the issue still persist on your end, please let us know which browser and OS are you using.

    Hope this will help.

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    Answered by kareny on February 07, 2017 at 11:45 AM
    It Is at the bottom of the form in form builder. And some questions are out of order on the live form that are different in form builder.
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by BJoanna on February 07, 2017 at 12:05 PM

    I will escalate this issue to our developer. We will inform you via this thread once this issue is resolved. 

    If using different browser or my cloned form, did not resolve your issue, you can also switch back to Version 3 and then edit your form, to see if that will resolve your issue. You can switch back to Version 3 on settings page of your account.

     

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    JotForm Developer

    Answered by berkay on February 08, 2017 at 12:19 AM

    Hi,

     

    We are really sorry for the trouble that caused to you. Unfortunately we had a server-side error and it is fixed quickly. You can always use revision history tool to get your changes back again. 

     

    Regards,

    Berkay.