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    Version 4: Unable to save the field selection to be used as billing address in Stripe tool.

    Asked by evilsizortrans2 on February 07, 2017 at 10:12 AM

    I had just updated this form to verify the Billing Zip Code and then verified the form.  When I went back to check this form the Billing Zip reverted back to NONE and the form wasn't verified with Stripe.  Please advise.  I need to be able to count on the payments processing properly.  Thank you!

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    JotForm Support

    Answered by ashwin_d on February 07, 2017 at 11:24 AM

    Hello evilsizortrans2,

    I'm sorry for the trouble caused to you. 

    I did try to change the "Use Field as Billing Address" as "Billing Zip Code" field but it did not save. I am reporting this issue to our backend team. We will get back to you as soon as we have any update from them.

    For now, I switched to version 3 editor and I was able to save the textbox for "Use Field as Billing Address".

    Thank you!


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    JotForm Developer

    Answered by omur on March 03, 2017 at 02:00 AM

    Hello evilsizortrans2,

    Thank you very much for reporting the issue.

    The problem has been resolved. It is working as expected now.

    Thank you