What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Version 4: Unable to save the field selection to be used as billing address in Stripe tool.

    Asked by evilsizortrans2 on February 07, 2017 at 10:12 AM

    I had just updated this form to verify the Billing Zip Code and then verified the form.  When I went back to check this form the Billing Zip reverted back to NONE and the form wasn't verified with Stripe.  Please advise.  I need to be able to count on the payments processing properly.  Thank you!

    Page URL:
    https://form.jotform.com/70104935354149

    Screenshot
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 07, 2017 at 11:24 AM

    Hello evilsizortrans2,

    I'm sorry for the trouble caused to you. 

    I did try to change the "Use Field as Billing Address" as "Billing Zip Code" field but it did not save. I am reporting this issue to our backend team. We will get back to you as soon as we have any update from them.

    For now, I switched to version 3 editor and I was able to save the textbox for "Use Field as Billing Address".

    Thank you!

     

  • Profile Image
    JotForm Developer

    Answered by omur on March 03, 2017 at 02:00 AM

    Hello evilsizortrans2,

    Thank you very much for reporting the issue.

    The problem has been resolved. It is working as expected now.

    Thank you