What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Posting Duplicates with Jotform and the Authorize.net payment component

    Asked by ldoody on February 07, 2017 at 10:26 AM
    Periodically, when a user makes a payment via our website on their cell phone or tablet the payment is erroneously duplicated (or triplicated or more) without the user hitting SUBMIT to send it again. 
     
    We suspect they are not closing down the browser and when they go back in, something running in the background sends the payment again.
     
    We are spending a lot of time voiding duplicate payments done while using this form.
     
    Can you please review and let us know if this is a current issue with the Authorize.net payment component?
     
    Thank you!
    Page URL:
    https://www.fameinc.com/sls-payment/

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    JotForm Support

    Answered by Mike on February 07, 2017 at 11:43 AM

    Thank you for contacting us.

    The form data might be sent again if the default Thank You Page is reloaded. What you can try in this case is to switch the Thank You Page from 'Show a Thank You page' to 'Redirect to external link' option. It means that you will need to redirect user to some Thank You Page on your website.

    Please give it a try and let us know if you need any further assistance.