- AOACINTAsked on February 07, 2017 at 11:10 AM
To whom this may concern,
I cannot access uploaded documents from my form submissions. Need help asap!
- JotForm SupportJohn_BensonAnswered on February 07, 2017 at 12:40 PM
Sorry for the inconvenience. I checked this submission and I was able to replicate the issue. The uploaded file is being redirected to 404 error not found. This error means that the file was not uploaded successfully.
Kindly advise the user to re-submit the form. You can provide him/her this edit submission link: https://www.jotform.com/edit/346072285665407178.
Thank you for understanding.