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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't access documents that have been uploaded

    Asked by AOACINT on February 07, 2017 at 11:10 AM

    To whom this may concern,

    I cannot access uploaded documents from my form submissions.  Need help asap!

    Page URL:
    https://files.jotform.com/jufs/AOACINT/51654444944158/3460722856654071<br/>78/CV%20of%20Dr.%20Zheng%20Yang_072016.docx?md5=JPui_SOPgTT8E--chOBMCw<br/>&amp;expires=1

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    JotForm Support

    Answered by John_Benson on February 07, 2017 at 12:40 PM

    Sorry for the inconvenience. I checked this submission and I was able to replicate the issue. The uploaded file is being redirected to 404 error not found. This error means that the file was not uploaded successfully.

    Kindly advise the user to re-submit the form. You can provide him/her this edit submission link: https://www.jotform.com/edit/346072285665407178.

    Thank you for understanding.