What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I make sure I don't end up on the bounce email list?

    Asked by wolfpackprinting on February 07, 2017 at 12:18 PM

    Just got a call from a customer of mine, wanting to know if I had looked at their quote request yet. I had no clue they had filled out the form, so I login here, and find 6 form submissions I never knew about because I somehow ended up on the bounce list. What causes this? How do I prevent it from happening again? Is there anyway to add a secondary email to my account, so if my primary email ends back up on the list, I will actually know about it, rather than losing potential customers. 

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    JotForm Support

    Answered by Kiran on February 07, 2017 at 01:27 PM

    The email addresses will be added to the bounce list when our servers receive repeated bounce messages from the recipient email address due to any reason. You can remove the email addresses from the bounce by following the guide below:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps!