What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is disabled

    Asked by starz1878 on February 07, 2017 at 02:45 PM

    I just signed up for an account, made my first form and I can't preview it. I made a separate form using a template and didn't change anything and that one also says form is disabled. I did look in to that and it seems like that means you've gone against the terms of use and I don't see how. 

    Page URL:
    https://form.jotform.com/70375316502147

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    JotForm Support

    Answered by Kiran on February 07, 2017 at 04:19 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    The form http://www.jotform.us/form/70375316502147 is collecting Credit card information using plain text field which is not allowed with JotForm. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.  

    I have deleted the guilty fields from this form and activated your account. Please refrain from adding such fields to your forms to avoid any further suspensions on your account.

    Thank you!