What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form disabled?

    Asked by jkirbytravel on February 07, 2017 at 03:16 PM

    I just made a form and tried to view it but it says its disabled? why? and how do I fix this?

    Page URL:

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    JotForm Support

    Answered by Welvin on February 07, 2017 at 05:07 PM

    That is because your form is asking for credit card details using our plain text fields. We do not allow such forms. It's against our Terms of Use for Phishing.


    I have reactivated your account, but I have deleted the CC fields.

    If you would like to collect a payment at a later date, please use our payment integrations and enable authorization.