What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload File Not Working

    Asked by Erin Scionti  on February 07, 2017 at 03:20 PM

    I am creating a couple different form applications that require the applicant to upload their resume. I used the "File Upload" element found in the "Basic Elements" but when you click on the "Upload File" button nothing happens and you cannot upload any file. Is there a glitch or am I doing something wrong?



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    JotForm Support

    Answered by John_Benson on February 07, 2017 at 05:15 PM

    I did a test submission to your form. I attached a image of JotForm and I was not able to replicate the issue. The upload field is working fine. See the image below:

    You can also try the Drag and Drop Upload widget. Please keep in mind about the maximum limit if it's too low your upload file might not work. Try increasing it to 5,120 KB that is equal to 5 MB. 

    Here's a guide: Changing-the-File-Upload-Size-Limit

    If you have any questions, please contact us again. Thank you.