What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our jotform is not working

    Asked by Sandra Pasillas  on February 07, 2017 at 03:47 PM

    Hi, Our jotform is no longer working. I have attached a picture of what the page looks like when we try to access it.

    Page URL:
    https://form.jotform.com/10562627900

    Screenshot
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 07, 2017 at 05:29 PM

    This is because it has exceeded the storage limit for free account 100 MB , therefore you should upgrade or buy the storage plan which is only $5 a month.

  • Profile Image

    Answered by Sandra Pasillas  on February 07, 2017 at 05:46 PM
    Would you be able to help us upgrade?
    --
    *Sandra Pasillas*, Administrative Assistant
    Pathfinders and Youth Department
    Central California Conference
    Phone: (559) 347-3174
    Fax: (559) 347-3076
    http://cccpathfinders.org/
    http://cccsdayouth.org/
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 07, 2017 at 05:56 PM

    I have re-enabled temporary your account cccyouth.

    Now you can upgrade. Just one thing: If you purchase the Storage plan, the account will still have the same limits as a free account, just with more storage for submissions. So I guess upgrading to Bronze is more suitable, but it is up to you.

  • Profile Image

    Answered by Sandra Pasillas  on February 08, 2017 at 09:45 PM
    Hi,
    Can you re-enable our account and let me know how i can upgrade?
    ...
  • Profile Image
    JotForm Support

    Answered by amy on February 09, 2017 at 12:40 AM

    Hi Sandra,

    I activated your account temporary. Please log in to your Jotform account and follow these steps in order to upgrade your account. 

    #1- After you log in to your account, please go to the "Pricing" page.

    https://www.jotform.com/pricing

    #2- Choose a plan that best meets your needs and then please click on the "Upgrade" button.

    #3- Select your payment schedule and your payment method. 

    #4- Finally, make your payment and that's all.

    Moreover, we have a user guide if you want to follow it.

    How to Upgrade My Account

    If you need further assistance, please let us know.

    Kindest Regards.

  • Profile Image

    Answered by Sandra Pasillas  on March 09, 2017 at 08:46 AM
    Greeting,
    I was not able to upgrade our account, Please activate our account so
    that i may upgrade it today.
    Thanks,
    --
    *Sandra Pasillas*, Administrative Assistant
    Pathfinders and Youth Department
    Central California Conference
    Phone: (559) 347-3174
    Fax: (559) 347-3076
    http://cccpathfinders.org/
    http://cccsdayouth.org/
    ...
  • Profile Image
    JotForm Support

    Answered by Aury on March 09, 2017 at 10:45 AM

    Hello,

    Our records shows the account was upgraded to Bronze yearly plan in March 2nd.

    Please let us know if we can further assist you.