Still being charged for Bronze subscription.

  • Profile Image
    Norman West 
    Asked on February 07, 2017 at 05:48 PM

    Hello. I cancelled my Bronze subscription back in January but I just noticed that I was charged $19 for it again this month. Please cancel my Bronze subscription and issue a refund for this month's subscription.

    Thank you. 

  • Profile Image
    Chriistian
    Answered on February 07, 2017 at 10:19 PM

    Per your request, I have sent a refund request to our billing team for this month's charge. Please wait 5 to 7 business days for the refund to reflect on your account. Your jotform account normanwestjr is now back to free. To make sure you don't get charged again, please cancel the subscription on your paypal account. Here's our guide on How to Cancel your PayPal Subscription?

    Regards.