What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Still being charged for Bronze subscription.

    Asked by Norman West  on February 07, 2017 at 05:48 PM

    Hello. I cancelled my Bronze subscription back in January but I just noticed that I was charged $19 for it again this month. Please cancel my Bronze subscription and issue a refund for this month's subscription.

    Thank you. 

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    JotForm Support

    Answered by Chriistian on February 07, 2017 at 10:19 PM

    Per your request, I have sent a refund request to our billing team for this month's charge. Please wait 5 to 7 business days for the refund to reflect on your account. Your jotform account normanwestjr is now back to free. To make sure you don't get charged again, please cancel the subscription on your paypal account. Here's our guide on How to Cancel your PayPal Subscription?