What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am unable to access my forms

    Asked by nauctavia on February 07, 2017 at 09:39 PM

    Jotform won't allow me to access my forms!

    When I click on the form title, then "edit form", it goes to a blank webpage.  How can we fix this?

    Page URL:

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    JotForm Support

    Answered by amy on February 08, 2017 at 12:53 AM


    Please access Jotform using our preferred domain for your location which www.jotform.ca. Make sure to use this domain every time when you want to access Jotform and make sure to log in to your account.

    Also, clear your forms cache: How to Clear your Form Cache so with your browser's caches: How to Clear Your Browser's Cache.

    Do let us know if the issue still persists after trying these solutions. 

    Kindest Regards.

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    Answered by schen2 on February 09, 2017 at 11:32 AM

    I'm also experiencing the same problem.  I cleared both the form and browser cache however I am not having any success in accessing my forms.
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    JotForm Support

    Answered by AIDAN on February 09, 2017 at 12:39 PM


    Please note that I created a new thread for your request, and we will be addressing it ASAP: https://www.jotform.com/answers/1061760

    We try to keep each thread about a single question/request. Thank you in advance for your understanding.