I am unable to access my forms

  • nauctavia
    Asked on February 7, 2017 at 9:39 PM

    Jotform won't allow me to access my forms!

    When I click on the form title, then "edit form", it goes to a blank webpage.  How can we fix this?

    Page URL: https://www.jotform.com/build/70367409119256
  • amy
    Replied on February 8, 2017 at 12:53 AM

    Hello,

    Please access Jotform using our preferred domain for your location which www.jotform.ca. Make sure to use this domain every time when you want to access Jotform and make sure to log in to your account.

    Also, clear your forms cache: How to Clear your Form Cache so with your browser's caches: How to Clear Your Browser's Cache.

    Do let us know if the issue still persists after trying these solutions. 

    Kindest Regards.

  • schen2
    Replied on February 9, 2017 at 11:32 AM

    I'm also experiencing the same problem.  I cleared both the form and browser cache however I am not having any success in accessing my forms.
  • AIDAN
    Replied on February 9, 2017 at 12:39 PM

    Hi,

    Please note that I created a new thread for your request, and we will be addressing it ASAP: https://www.jotform.com/answers/1061760

    We try to keep each thread about a single question/request. Thank you in advance for your understanding.