What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I cannot receive notifications when a customer fills in a form

    Asked by printpro on February 07, 2017 at 09:39 PM

    As per the title, we have customers now who are ordering their products by using Jotform, but that information has stopped being sent to our email as of around last week. Our payments haven't lapsed so everything should still be in place.

    I don't know if this has anything to do with Jotform 4.0, but I need it to work asap.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by amy on February 08, 2017 at 01:05 AM


    We're sorry for the inconvenience you've experienced. When I check your e-mail logs, everything seems working properly for your notifications. Would you please review my result?

    Also, you can check it yourself by following this user guide: How to View All Your Form Email History

    Would you please kindly check your spam folder? And if you see an email which was sent from Jotform, would you please mark it as not spam?

    If your problem persists, please let us know.

    Thank you.

    Kindest Regards.