What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form not sending the submissions to my email?

    Asked by metalman on June 10, 2012 at 08:42 AM

    As far as I can see, I have properly configured the form to forward submissions to my email inbox. However, it is not doing this. Please explain what I am missing. Thank you.

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    JotForm Support

    Answered by mliz on June 10, 2012 at 09:02 AM

    I cloned a copy of your form and found out that the email recipient is empty. Can you try to re create the email notification on your form? Please make sure that the recipient field has an email address set to recieve these notifications.

    Please let us know if this works.

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    Answered by metalman on June 10, 2012 at 06:27 PM

    Thanks. I filled in my email there but didn't realize that it had to be in recipient email. Now it works.