What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We can not Preview or Publish

    Asked by refinnteam on February 08, 2017 at 12:03 AM

    We can not Preview or Publish

    I'm sure that Form Status: Enabled

    but when I go to https://form.jotform.me/70379052032449 say 

    Form not found
    This form is disabled.
    Page URL:
    https://form.jotform.me/70379052032449

    Screenshot
  • Profile Image
    JotForm Support

    Answered by amy on February 08, 2017 at 01:38 AM

    Hi,

    We are so sorry for the inconvenience issue you've experienced. When I checked your account, I found that your account was suspended by the auto-suspend system, because of phishing. 

    We have a system which detects the phishing fields in Jotform and this system suspends the accounts and disables the forms if there are fields that include phishing. However, in rare cases we can encounter the suspends which are made by mistake. Especially we encounter this issue with the forms which have been created in foreign languages. So, yours has been one of these.

    I checked and translated your form and I cannot find any phishing fields. Because of this reason, I activated your account and your form again. You can display your form now.

    We are sorry again and thank you for your understanding.

    If you need further assistance, we'd be glad to help you.

    Kindest Regards.