We can not Preview or Publish

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    refinnteam
    Asked on February 08, 2017 at 12:03 AM

    We can not Preview or Publish

    I'm sure that Form Status: Enabled

    but when I go to https://form.jotform.me/70379052032449 say 

    Form not found
    This form is disabled.
  • Profile Image
    amy
    Answered on February 08, 2017 at 01:38 AM

    Hi,

    We are so sorry for the inconvenience issue you've experienced. When I checked your account, I found that your account was suspended by the auto-suspend system, because of phishing. 

    We have a system which detects the phishing fields in Jotform and this system suspends the accounts and disables the forms if there are fields that include phishing. However, in rare cases we can encounter the suspends which are made by mistake. Especially we encounter this issue with the forms which have been created in foreign languages. So, yours has been one of these.

    I checked and translated your form and I cannot find any phishing fields. Because of this reason, I activated your account and your form again. You can display your form now.

    We are sorry again and thank you for your understanding.

    If you need further assistance, we'd be glad to help you.

    Kindest Regards.