ponyexpressAnswered on February 08, 2017 01:13 AM
i am unable to add my form also. it shows up in the preview on tumblr once i add it and looks fine but after its saved and i go to the page and click the link i get an error message
here is my form
please help thanks
omerorkun JotForm Data ScientistAnswered on February 08, 2017 01:58 AM
Can you please provide the URL of your page where the form returns an error when you click its link? It'd be great if you could share the screenshot of the error you're getting. We can then further investigate what's wrong with it.
We will be waiting for the details. Thank you for contacting us!
ponyexpressAnswered on February 08, 2017 11:12 AM
hey sorry it didn't attach. i can attach a file and give you the website URL. the URL I am having issues with should be the order link on my page jackiebristow.ca
so please go to my website jackiebristow.ca
then click order at the top
i didn't post the URL to the order page because for some reason it is not working right. The URL for the order page that is not working is www.jackiebristow.tumblr.com/order
but when i click order on my website jackiebristow.ca the uRL that shows up is www.tumblr.com/order ??
so i don't know whats going on i have attached a photo so you can see that along with the error message.
RoseAnswered on February 08, 2017 12:46 PM
I was able to see the same error when I connected your order page. However, I tried to embed one of my form to my tumblr page with Iframe method and link method, it worked and I was able to see my form on my site.
Could you please confirm which method you used when you embed your form to your tumblr site? If you use link method, please be sure that your url is correct.
If you embed your form via text method, please try to re-embed your form with Iframe method.
Here is the user guide about how to get your form Iframe embed code.
If you need further assistance by our side, please do let us know. We will do our best to help you.
ponyexpressAnswered on February 08, 2017 12:57 PM
ok i followed it but I'm still getting the same error :(
ponyexpressAnswered on February 08, 2017 01:21 PM
ok os i finally got it to work but its cutting off the top part of the form as you can see here
here is the link
i also can't put anything else on the page which is what i wanted to do. I wanted to have my order information above the form but it won't show the form and i get the same error when i try to do that
here is the link. you can see the top part of the form is cut off :(
Kiran Support Team LeadAnswered on February 08, 2017 02:55 PM
I have checked your web page and see that the width of the wrapper that is embedded with JotForm is lesser than the width of the form. Could you try decreasing the form width to 600px to see if that works?
Also, you may need to increase the height of the iframe in the code in order to display the complete form on the web page.
Please get back to us if you need any further assistance. We will be happy to help.
ponyexpressAnswered on February 08, 2017 04:00 PM
Nik_CAnswered on February 08, 2017 04:30 PM
I opened a separate thread for your additional questions to keep them independent. You can find the new thread here.
We'll attend it shortly.
ponyexpressAnswered on February 08, 2017 05:11 PM
Elton Support Team LeadAnswered on February 08, 2017 07:17 PM
Your last question doesn't seem to relate in this thread so we moved it to a separate thread here https://www.jotform.com/answers/1061066. We'll be on this thread shortly.