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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are all our forms gone?

    Asked by Horatiu on February 08, 2017 at 03:28 AM

    Hello, 

     

    Our credit card got rejected, so we lost access to our jotform account for 3 days, and now after we provided a card again and logged in, all the forms we have created are gone. 

     

    Can you tell us what happened and how can we get back our forms?

    We have people filling the forms at the moment and it's critical for us to get them back. 

     

    Thank you!

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    JotForm Support

    Answered by Chriistian on February 08, 2017 at 03:42 AM

    Hi, 

    I checked the account associated with the email address that was used to post in this thread and as per checking the forms from this account (seedstars), I can see that the forms are still accessible.

    Are you still can't able to see the forms?

    If issue still persists, please let us know.

    Regards