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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can not receive notifications

    Asked by pmgweb on February 08, 2017 at 07:55 AM

    Following is message received by one of our forms - can you please advise solution?





                     Name   alex McGrouther             

    E-mail    alexmcg999@yahoo.com            

    Contact No         03332224056     

    Message/Enquiry            TEST PC




    You can edit this submission <https://www.jotform.com/edit/362367332584983588?utm_source=emailfooter&utm_medium=email&utm_term=20854391567966&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links>  and view all your submissions <https://www.jotform.com/submissions/20854391567966?utm_source=emailfooter&utm_medium=email&utm_term=20854391567966&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links>  easily.



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  • Profile Image
    JotForm Support

    Answered by candy on February 08, 2017 at 08:17 AM


    I have checked your account and I have seen that a user named "alex McGrouther " has submitted your form named "Orchard Park Contact" and you have received a notification email as you can see the screenshot below:


    Also, the related submission has been saved into your submission page as you can see its screenshot below:



    As I have understood from the header, this submission email is saved into the 'spam' folder of your email address. You can mark it as NOT SPAM.

    You can check the following guide related to Yahoo Spam Filter: http://smallbusiness.chron.com/make-yahoo-spam-filter-work-59846.html 

    I did not see any problem related to this email and I did not see anything wrong with this. Could you please tell us further about the problem?

    Thanks in advance.

  • Profile Image

    Answered by pmgweb on February 08, 2017 at 08:58 AM

    test emails are not all being received by yahoo emails - even hotmail email account didn't receive the test messages - is there any way to clear this up as its costing our client a lot of business.

    Thank you

  • Profile Image
    JotForm Support

    Answered by candy on February 08, 2017 at 09:45 AM

    Hello again,

    Please be notified about this feature: Test emails aren't being sent to recipient email addresses. The test emails are only being sent to account owner's email address as you can see the screenshot below:

    If you want to test the recipient email addresses belongs to the form, please fulfill the form manually and submit it.

    I hope this helps.

    Thanks in advance.

  • Profile Image

    Answered by pmgweb on February 08, 2017 at 09:48 AM

    The Test messages are being sent from the client's website - not from jotform - and they are not being received by the client.

    Visitors to the website can complete the form and submit it ok - but it is NOT being received by the client.


    Can you help please?

  • Profile Image
    JotForm Support

    Answered by candy on February 08, 2017 at 09:55 AM

    Hello again, 


    Sorry for the misunderstanding. As I have understood the problem now, peter.capaldi@yahoo.com and orchardparkhotel@yahoo.co email addresses did not receive notification emails when the users submit your form named "Orchard Park Contact".


    As I have checked, your recipient email addresses peter.capaldi@yahoo.com and orchardparkhotel@yahoo.co were in the bounce list as you can see the screenshots below:


    That was the reason peter.capaldi@yahoo.com and orchardparkhotel@yahoo.co email addresses did not receive notification emails. I have removed your recipient email addresses from our bounce list.




    So that, the email addresses are able to receive emails normally now.


    Moreover, you can check if any email is in our bounce list or not and if the email address is in our bounce list, you can remove it as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List


    Also, please check related guide for more detailed information about preventing email bouncing related issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues


    Please check again, If you need further assistance or if you have any doubt, please do not hesitate to contact us.

    Thank you.