- viavecchiaeventsAsked on February 08, 2017 at 10:28 AM
I have some forms that the responses do not match up to on the email version, however when I look at the submission in the JotForm submission history the fields do match up. How do I get the email response to work properly?
- AIDANAnswered on February 08, 2017 at 11:39 AM
Hi, thank you for contacting us.
I have visited your website and found that the "EVENT INQUIRIES" button leads to https://form.jotform.com/70245209502144
Upon examination of this form, I found that you are using a custom body for the notification email, which may explain why you are having mismatches between the emails you receive and the actual submissions you can see in the submissions list.
I would recommend resetting your email notifications to the default content by removing the existing notification and then adding a new one again and configuring its recipients.
If you need further assistance please let us know. We will be happy to help. Thank you.