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    Notification email not matching form submission fields

    Asked by viavecchiaevents on February 08, 2017 at 10:28 AM

    I have some forms that the responses do not match up to on the email version, however when I look at the submission in the JotForm submission history the fields do match up.  How do I get the email response to work properly?

    Page URL:
    https://www.viavecchiawinery.com/weddings

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    JotForm Support

    Answered by AIDAN on February 08, 2017 at 11:39 AM

    Hi, thank you for contacting us.

    I have visited your website and found that the "EVENT INQUIRIES" button leads to https://form.jotform.com/70245209502144

    Upon examination of this form, I found that you are using a custom body for the notification email, which may explain why you are having mismatches between the emails you receive and the actual submissions you can see in the submissions list.

    I would recommend resetting your email notifications to the default content by removing the existing notification and then adding a new one again and configuring its recipients.

    If you need further assistance please let us know. We will be happy to help. Thank you.