What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Notification email not matching form submission fieldsAsked by viavecchiaevents on February 08, 2017 at 10:28 AM
I have some forms that the responses do not match up to on the email version, however when I look at the submission in the JotForm submission history the fields do match up. How do I get the email response to work properly?
Hi, thank you for contacting us.
I have visited your website and found that the "EVENT INQUIRIES" button leads to https://form.jotform.com/70245209502144
Upon examination of this form, I found that you are using a custom body for the notification email, which may explain why you are having mismatches between the emails you receive and the actual submissions you can see in the submissions list.
I would recommend resetting your email notifications to the default content by removing the existing notification and then adding a new one again and configuring its recipients.
If you need further assistance please let us know. We will be happy to help. Thank you.