Problem accessing my account.

  • Alejandro Abad
    Asked on February 8, 2017 at 11:16 AM
    Hello, I can not access my account correctly, I do not know what problem there is. I have reset the password twice and once I reset it, I go out and re-enter and it tells me this error. "Due to terms of violation, your account has been suspended. It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue. OKAY" I await your answer and solution. Thank you.
  • Welvin Support Team Lead
    Replied on February 8, 2017 at 12:36 PM

    Your form has been flagged down as a phishing one. The term "hacker" triggered the auto suspension. Technically, there's nothing wrong with the form so I have reactivated your account. Please check again.