What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Norton AntiVirus declared my form as a dangerous website

    Asked by philbyuk on February 08, 2017 at 12:13 PM

    I've just re-enabled a form and a few (not all) users who have linked to the form (or clicked on a provided link) have said that they get a message from their Norton AV saying you are a "dangerous website".  Why is this?

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    JotForm Support

    Answered by AIDAN on February 08, 2017 at 01:20 PM

    Hi, thank you for contacting us.

    First of all let me reassure you that our service in itself is very secure, and clean of any malware.

    With that said, could you please provide us with more information such as the form ID or URL, and the information that Norton AV reported? That would allow us to shed some light on it, as AntiVirus solutions are known to produce false positives in some cases.

    Thank you in advance. We're awaiting your reply.