Why is the sub account not receiving notification emails about submissions?

  • Profile Image
    Asked on February 08, 2017 at 12:23 PM

    We have a main account and a sub account that an intern uses.  We have not been receiving emails on that email despite it being added to the account and having full access to the forms.

  • Profile Image
    Answered on February 08, 2017 at 01:36 PM

    Adding a Subuser will only allow you to offer these 2 privileges:

    1. Edit forms

    2. View submissions

    Your Subuser won't receive email notifications unless you add him/her as a recipient. Basically, you can add anyone as another recipient if needed.

    Just head over to your FORM BUILDER > click SETTINGS at the top > EMAILS on the left > RECIPIENTS tab > then add his/her email to the RECIPIENT EMAILS section and SAVE.