What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is the sub account not receiving notification emails about submissions?

    Asked by lubeznikcenter on February 08, 2017 at 12:23 PM

    We have a main account and a sub account that an intern uses.  We have not been receiving emails on that email despite it being added to the account and having full access to the forms.

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    JotForm Support

    Answered by Jim_R on February 08, 2017 at 01:36 PM

    Adding a Subuser will only allow you to offer these 2 privileges:

    1. Edit forms

    2. View submissions

    Your Subuser won't receive email notifications unless you add him/her as a recipient. Basically, you can add anyone as another recipient if needed.

    Just head over to your FORM BUILDER > click SETTINGS at the top > EMAILS on the left > RECIPIENTS tab > then add his/her email to the RECIPIENT EMAILS section and SAVE.