What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to import PDF form.

    Asked by staffpro on February 08, 2017 at 01:49 PM



    I got this email back almost immediately:

    Oops, Import Failed!


    Unfortunately, we were not able
    to complete your PDF Form. 

    Contact Us About This

    Simply reply to this email. 


    When I replied asking why not, I got a bounce back

  • Profile Image
    JotForm Support

    Answered by BDAVID on February 08, 2017 at 01:52 PM

    Are you trying to import a FormsCentral Fillable PDF form? Please note that this tools is meant for FormsCentral only: https://www.jotform.com/adobe-formscentral-alternative/ 

  • Profile Image

    Answered by staffpro on February 08, 2017 at 01:54 PM


    I have a ready made pdf fillable form and I'd like to upload it to jotform so I can embed it etc.. how can I do that?

  • Profile Image
    JotForm Support

    Answered by BDAVID on February 08, 2017 at 03:02 PM

    If that fillable PDF is a FormsCentral form, then follow this guide: https://www.jotform.com/help/340-How-to-Import-Adobe-FormsCentral-PDF-Forms-to-JotForm

    If it is not from FormsCentral, then it won't work. Let us know if you have more questions.

  • Profile Image

    Answered by WEoffice on April 10, 2017 at 07:58 PM

    Hello, I am having the same issue. Does this mean that if the form was not from Form Central then I have to recreate the form from scratch?

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 10, 2017 at 09:41 PM


    I noticed that you have opened another thread with the same question. You can find your other thread here: https://support.jotform.com/answers/1116066 where I have already answered your question.