Email address in bounce list.

  • Profile Image
    Marianne25
    Asked on February 08, 2017 at 02:44 PM

    Hi -- when I logged in I received a notice that my email address is bad.  That is and always has been my email address

    justtravelin@verizon.net

     

    So I am not sure what that means.

    Thank you.

    Marianne

    914-420-2091

  • Profile Image
    BDAVID
    Answered on February 08, 2017 at 03:43 PM

    Your email address went to bounce list, because our notifications are being rejected by your email service provider. Please check your spam folder, and if you find any JotForm email mark it as NOT SPAM.

    Also, white-list our IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.