What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email address in bounce list.

    Asked by Marianne25 on February 08, 2017 at 02:44 PM

    Hi -- when I logged in I received a notice that my email address is bad.  That is and always has been my email address

    justtravelin@verizon.net

     

    So I am not sure what that means.

    Thank you.

    Marianne

    914-420-2091

  • Profile Image
    JotForm Support

    Answered by BDAVID on February 08, 2017 at 03:43 PM

    Your email address went to bounce list, because our notifications are being rejected by your email service provider. Please check your spam folder, and if you find any JotForm email mark it as NOT SPAM.

    Also, white-list our IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.