What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We receive funds from PayPal but submission is incomplete

    Asked by frankowen on June 10, 2012 at 09:50 PM

    Hi there

    I am using a secure jotform (https://secure.jotformpro.com/form/21544429681962) which uses PayPal.  I receive the funds but not the notification (and am concerned that the auto-responder is also delayed).

    Once I investigate 'Incomplete Submission', I can find the  submission (often duplicated - perhaps because of a PayPal problem).  Once I accept the submission, all works.

    The submissions affected by this were lodged on:

    2012-06-11 11:37:29
    2012-06-10 08:35:54
    2012-06-09 15:19:39
    2012-06-08 22:45:23
    2012-06-07 14:18:04
    2012-06-06 02:12:44

    Cannot give you the URL of the webpage as it is inside a secure area but the form is set up as iFrame.

     

    Is this an issue with the secure form?  I need to use the secure form as it resides inside a secure environment and I don't want to worry users with irrelevant security warnings.

    Also, would like to tag this as 'Incomplete Submission' but the field runs out after 'submissio'

    Hope you can help

     

    Frank

  • Profile Image
    JotForm Support

    Answered by liyam on June 11, 2012 at 10:45 AM

    Hello Frank.  Can you please try doing the following steps:

    - Log-in to your merchant account
    - Click Profile
    - On the right side, click "Instant Payment Notification Preferences"
    - You'll see a page explaining IPN features, click "Choose IPN Settings" button at the bottom.
    - Put following URL in the "Notification URL" box: http://www.jotform.com/ipns/paypal.php
    - Select "Receive IPN messages (Enabled)"
    - Click Save.

    If after setting your IPN in your Paypal account and the problem still persists, please let us know.

    Thanks.

  • Profile Image

    Answered by frankowen on June 11, 2012 at 01:28 PM
    Hi Ilyam
    Thanks for your prompt response. I realize this may be a PayPal question but it can take forever to get to a human in that organization to answer this question: Do you know if PayPal permits multiple IPN URLs? We use PayPal to update our membership database, thus have these settings:
    Current settings
    Notification URL https://members.submarineinstitute.com/ipn.php
    Message delivery Disabled
    Regards
    Frank Owen
    Vice President (Communications) | Submarine Institute of Australia Inc.
    Postal: PO Box 5018, Lyneham, ACT 2602 Australia
    P: +61 2 8011 4340
    F: +61 2 6260 5416
    M: +61 416 108 242
    E: frankowen@submarineinstitute.com
    W: http://www.submarineinstitute.com
    Skype: frank.owen
    If you are reading this email on a PC, you may have to open the html attachments (if they're over 1KB is a good clue) to read earlier parts of the message. If you're using a Mac, you don't have a problem.
    This email remains the sole exclusive property of Submarine Institute of Australia and its Executive Members, and shall not be disclosed by the recipient to third persons without the written consent of the Institute.
  • Profile Image
    JotForm Support

    Answered by Mike_T on June 11, 2012 at 04:25 PM

    As far as I know, it is not possible to set multiple IPNs through PayPal Profile Settings.

    It seems that you have disabled all the notifications, by switching "Message Delivery" to disabled.

    Can you please enable it? There is a chance that information will be sent to both your IPN and our IPN URLs.

    If that does not work, please let us know. We will try to find some workaround.