We receive funds from PayPal but submission is incomplete

  • Profile Image
    Asked on June 10, 2012 at 09:50 PM

    Hi there

    I am using a secure jotform (https://secure.jotformpro.com/form/21544429681962) which uses PayPal.  I receive the funds but not the notification (and am concerned that the auto-responder is also delayed).

    Once I investigate 'Incomplete Submission', I can find the  submission (often duplicated - perhaps because of a PayPal problem).  Once I accept the submission, all works.

    The submissions affected by this were lodged on:

    2012-06-11 11:37:29
    2012-06-10 08:35:54
    2012-06-09 15:19:39
    2012-06-08 22:45:23
    2012-06-07 14:18:04
    2012-06-06 02:12:44

    Cannot give you the URL of the webpage as it is inside a secure area but the form is set up as iFrame.


    Is this an issue with the secure form?  I need to use the secure form as it resides inside a secure environment and I don't want to worry users with irrelevant security warnings.

    Also, would like to tag this as 'Incomplete Submission' but the field runs out after 'submissio'

    Hope you can help



  • Profile Image
    Answered on June 11, 2012 at 10:45 AM

    Hello Frank.  Can you please try doing the following steps:

    - Log-in to your merchant account
    - Click Profile
    - On the right side, click "Instant Payment Notification Preferences"
    - You'll see a page explaining IPN features, click "Choose IPN Settings" button at the bottom.
    - Put following URL in the "Notification URL" box: http://www.jotform.com/ipns/paypal.php
    - Select "Receive IPN messages (Enabled)"
    - Click Save.

    If after setting your IPN in your Paypal account and the problem still persists, please let us know.


  • Profile Image
    Answered on June 11, 2012 at 01:28 PM
    Hi Ilyam
    Thanks for your prompt response. I realize this may be a PayPal question but it can take forever to get to a human in that organization to answer this question: Do you know if PayPal permits multiple IPN URLs? We use PayPal to update our membership database, thus have these settings:
    Current settings
    Notification URL https://members.submarineinstitute.com/ipn.php
    Message delivery Disabled
    Frank Owen
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  • Profile Image
    Answered on June 11, 2012 at 04:25 PM

    As far as I know, it is not possible to set multiple IPNs through PayPal Profile Settings.

    It seems that you have disabled all the notifications, by switching "Message Delivery" to disabled.

    Can you please enable it? There is a chance that information will be sent to both your IPN and our IPN URLs.

    If that does not work, please let us know. We will try to find some workaround.