- marco_spagnuoloAsked on February 08, 2017 at 04:18 PM
Hi, I made a mistake with the new version and I have deleted a form, and the problem is that I have lost all the details. Is it possible to have a backup copy? Thanks (I send you this email once because in the meantime I have changed my old email, thanks)
- JotForm SupportBJoannaAnswered on February 08, 2017 at 04:52 PM
Form that you provided https://www.jotform.com/32753678824971 is not deleted and it is located inside of My Form folder of your account.
Once the form is deleted it is moved to Trash folder. Forms can be restored from Trash folder.
If the form is Purged from Trash folder than it is not possible to recover it.
You can clone your form it you want to have a copy of your original form.
Let us know if you need further assistance.
- marco_spagnuoloAnswered on February 08, 2017 at 05:00 PM
Sorry, I have not deleted a form, only a part of it, the part with prices and product. If it is possible I need to restore that part, without this part I have no data in my reports. Sorry
Mistake has been made this morning (in Italy) so if you have something saved I will appreciate
Thanks once again
- JotForm SupportKevin_GAnswered on February 08, 2017 at 06:48 PM
If you restore the form to the version where the fields were there the data should be back as well, please check this guide that will help you to get your form back to a previous version: https://www.jotform.com/help/294-How-to-view-form-revision-history
Hope this helps.