What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Image not showing up in autoresponder email

    Asked by nahsememphis on February 08, 2017 at 04:26 PM

    My image is showing up as blank in the autoresponder emails. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by John_Benson on February 08, 2017 at 05:01 PM

    I did a test submission on your form and I was not able to replicate the issue. Here's the autoresponder screenshot:

    I also cloned your form and check the autoresponder settings. The image is showing properly. Here's a screenshot:

    Let us know if you're trying to change the image and if that's the reason why the image is not showing properly.