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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are completed forms not being forwarded to my email?

    Asked by hcabral on February 08, 2017 at 06:04 PM

    Since the first week or so of January, completed Employment Applications are no longer being forwarded to the email that I had it set up. It had been working without issues for quite some time.

    Page URL:
    https://form.jotform.com/53487535261157

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    JotForm Support

    Answered by Kiran on February 08, 2017 at 09:25 PM

    I notice that your email address is in the bounce list and so you are not receiving the email notifications. I have now removed it from the bounce list and you should be receiving the emails without any issue. 

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance. We will be happy to assist.