Why are completed forms not being forwarded to my email?

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    hcabral
    Asked on February 08, 2017 at 06:04 PM

    Since the first week or so of January, completed Employment Applications are no longer being forwarded to the email that I had it set up. It had been working without issues for quite some time.

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    Kiran
    Answered on February 08, 2017 at 09:25 PM

    I notice that your email address is in the bounce list and so you are not receiving the email notifications. I have now removed it from the bounce list and you should be receiving the emails without any issue. 

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance. We will be happy to assist.