What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong Paypal Email entered during setup.

    Asked by rashadmorgan on February 08, 2017 at 06:18 PM

    I had the wrong PayPal email entered on the form, jch.bmp@paypal.com.

    The correct email is, jch.bmp@gmail.com.


    I have some incomplete orders.  How can I correct this?

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    JotForm Support

    Answered by Chriistian on February 08, 2017 at 09:39 PM

    I see that the submissions from the wrong paypal email are in the Incomplete Payments folder. This means the payments have not been processed yet. Unfortunately since the previous submissions were sent with the wrong paypal email, you will have to ask your users to resubmit the form in order to complete their payment with the correct paypal email.