Form is not coming up on mobile devices?

  • simplyyouskincare
    Asked on February 8, 2017 at 8:12 PM

    I have set up my form on my website. If using a computer, the form comes up perfectly.  When trying to access it from a mobile device, the screen comes up blank.  I have set the form to "make the form responsive". What am I doing wrong?

  • Ian
    Replied on February 8, 2017 at 11:44 PM

    I checked both the the form in your account on Android mobile. I did not face any issue. Bot the forms loaded fine on mobile

    https://form.jotform.com/70046172799160
     
    Please check again. Clear the browser cache of mobile and try again 
     
    Let us know if you still face any issue.
  • Renee
    Replied on February 9, 2017 at 11:02 AM

    I am trying to access it from my Samsung Galaxy 7.  I use Chrome for a browser. I have went in and cleared the browser cache.  The attached photos show that it still is not showing.  Any other suggestions?Form is not coming up on mobile devices? Image 1 Screenshot 30Form is not coming up on mobile devices? Image 2 Screenshot 41

  • Nik_C
    Replied on February 9, 2017 at 12:50 PM

    Hello Renee,

    I checked your URL and I was able to replicate this issue. The form is not showing form either.

    This could be due to how the form is embedded in your website.

    Could you please try to use this code instead:

    <iframe id="JotFormIFrame-70047432293149" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/70047432293149" frameborder="0" style="width:100%; height:7600px; border:none;" scrolling="no"> </iframe>

    Please check and let us know how it worked.

    Thank you!

  • Renee
    Replied on February 9, 2017 at 4:22 PM

    Perfect!!  That fixed it!! 

    Thank you for your assistance!