- simplyyouskincareAsked on February 08, 2017 at 08:12 PM
I have set up my form on my website. If using a computer, the form comes up perfectly. When trying to access it from a mobile device, the screen comes up blank. I have set the form to "make the form responsive". What am I doing wrong?Page URL:
- IanAnswered on February 08, 2017 at 11:44 PM
I checked both the the form in your account on Android mobile. I did not face any issue. Bot the forms loaded fine on mobile
- ReneeAnswered on February 09, 2017 at 11:02 AM
I am trying to access it from my Samsung Galaxy 7. I use Chrome for a browser. I have went in and cleared the browser cache. The attached photos show that it still is not showing. Any other suggestions?
- JotForm SupportNik_CAnswered on February 09, 2017 at 12:50 PM
I checked your URL and I was able to replicate this issue. The form is not showing form either.
This could be due to how the form is embedded in your website.
Could you please try to use this code instead:
<iframe id="JotFormIFrame-70047432293149" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/70047432293149" frameborder="0" style="width:100%; height:7600px; border:none;" scrolling="no"> </iframe>
Please check and let us know how it worked.
- ReneeAnswered on February 09, 2017 at 04:22 PM
Perfect!! That fixed it!!
Thank you for your assistance!