What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is not coming up on mobile devices?

    Asked by simplyyouskincare on February 08, 2017 at 08:12 PM

    I have set up my form on my website. If using a computer, the form comes up perfectly.  When trying to access it from a mobile device, the screen comes up blank.  I have set the form to "make the form responsive". What am I doing wrong?

    Page URL:

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    Answered by Ian on February 08, 2017 at 11:44 PM

    I checked both the the form in your account on Android mobile. I did not face any issue. Bot the forms loaded fine on mobile


    Please check again. Clear the browser cache of mobile and try again 
    Let us know if you still face any issue.
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    Answered by Renee on February 09, 2017 at 11:02 AM

    I am trying to access it from my Samsung Galaxy 7.  I use Chrome for a browser. I have went in and cleared the browser cache.  The attached photos show that it still is not showing.  Any other suggestions?

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    JotForm Support

    Answered by Nik_C on February 09, 2017 at 12:50 PM

    Hello Renee,

    I checked your URL and I was able to replicate this issue. The form is not showing form either.

    This could be due to how the form is embedded in your website.

    Could you please try to use this code instead:

    <iframe id="JotFormIFrame-70047432293149" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/70047432293149" frameborder="0" style="width:100%; height:7600px; border:none;" scrolling="no"> </iframe>

    Please check and let us know how it worked.

    Thank you!

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    Answered by Renee on February 09, 2017 at 04:22 PM

    Perfect!!  That fixed it!! 

    Thank you for your assistance!