What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not found/blank

    Asked by krabiwingchun on February 08, 2017 at 10:43 PM

    We have previously built and published a form which currently works on my website. I now wish to update the form but the fie cannot be found.


    Page URL:

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    JotForm Support

    Answered by liyam on February 09, 2017 at 12:51 AM


    I checked your form and found that it has been created under a guest account. I also noticed that you are using a different email address aside from the one under the guest account. If you are planning to create a separate account for that form, you may do so by signing up the other email address and creating a personal account for it.

    But if you wish to merge the forms from the guest account to your account krabiwingchun, please let us know.


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    Answered by krabiwingchun on February 09, 2017 at 11:45 AM
    hello, ok now i understand, yes please merge the form from my guest account
    to my krabiwingchun account. Thank you for your assistance
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    JotForm Support

    Answered by BDAVID on February 09, 2017 at 01:03 PM

    The forms found in your guest account have been moved to your registered account. Let us know if you need more help.