Access Denied - IP address Blacklisted?

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    Andy Barnes
    Asked on June 11, 2012 at 06:31 AM


    I have tried to access our jotform account today after being told by one of my clients that they can't access the form that we created for them. For some reason our IP address has been banned?

    Having searched google for 'jotform access denied' I find that I'm not the only one that has this issue and that it may have something to do with the fact that the page the form sits on is password protected. The reason that the page is password protected is that the company that requested the form does not want anyone else using the form - a pretty reasonable request in my opinion!!!

    I noticed in some of your forum posts that the 'offending' form had to be removed / disabled before the account / IP could be whitelisted - This would mean that all the work we put into creating this form for our client would be wasted, not to mention the problems this woud cause for our relationship with the client.

    The form itself is a brief form for our client to send briefs to us (we are a design agency). There is no suspicious content and certainly no phishing attempts.

    Could you please re-enable our account with immediate effect - if not please could you explain why you decided to blacklist a perfectly reasonable and inoffensive form?

    Your help and urgency with this matter would be most appreciated.

    Many thanks

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    Answered on June 11, 2012 at 06:44 AM

    Hi Andy;

    Please note that we don't support membership features hence don't allow login forms. Looking at your form ( Email) it is clearly a phishing form as it is used to capture user's email address and password. Can yopu explain why you need to have user's password of their email address?

    Also, be informed that such forms can be easily used to do illegal activity in our platform and if reported, it can have our site blacklisted by major world service servers like gmail, yahoo, facebook etc and this is very costly to us. For us to activate this account, we will have to delete this form.

    Lets know if you are ok for us to delete the form. Thanks for your understanding.

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    Andy Barnes
    Answered on June 11, 2012 at 08:49 AM


    I think I see the issue. I created a dummy form the other day for a visual for a webapp I was designing.

    This must be the offending form - email - you can delete this, we have no need for it, and I didn't realise that it contradicted your terms of service.

    The form that I need to use for my clients is the other form - brief.

    Can you confirm that the brief form will remain untouched and that only the short form (email) will be deleted?


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    Answered on June 11, 2012 at 12:10 PM

    Hello Andy

    I have deleted the email form and re-activated your account

    Your other form remains untouched

    Best regards


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    Answered on June 11, 2012 at 02:38 PM

    Thanks Jeanette - much appreciated

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    Answered on June 11, 2012 at 02:47 PM

    In behalf of my colleague, you're welcome! If you have any questions, feel free to contact us again.

    Thank you!