What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not sending emails after submit

    Asked by ernestoyugi on February 09, 2017 at 02:55 AM

    https://www.jotform.com//?formID=41221288089557 fot sending form not sending emails after submit

    Page URL:
    https://www.jotform.com//?formID=41221288089557

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    JotForm Support

    Answered by owen on February 09, 2017 at 03:10 AM

    Hi,

    I have checked your email account and found out that it is in the bounce list. That is why you have been unable to receive notifications.

    I have removed it off the list and you should be able to receive emails from JotForm as of now. You can also check whether your email account is in the bounce list or not. You can even remove it if it somehow is in the list. Please read our guide about how:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    In order to prevent further issues related with bouncing please read another guide of ours here:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    You might also consider whitelisting our IPs:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please contact us again if you need any further assistance.