What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel my recurring subscription?

    Asked by james  on February 09, 2017 at 03:34 AM

    Hello, I can't see how to cancel my recurring payments, I no longer use forms.

    Thank you,


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    JotForm Support

    Answered by John_Benson on February 09, 2017 at 03:49 AM

    Hi James,

    You can cancel your account in the Account Billing page. Here's the link: https://www.jotform.com/myaccount/billing

    After that, click the Downgrade button under the Free account. 

    Here's the guide: How-to-Downgrade-Subscription-Back-to-Free-Account. If you have any questions, please contact us again.

    Thank you.