How do I change the Sender name?

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    Asked on February 09, 2017 at 04:15 AM

    Hi guys.

    I can't seem to change the sender name. It displays Jotform as the sender. (the email should still be

    I found an old support ticket for this, but it's from 2012 and it looks like you changed the interface since then so I can't really figure it out.


    thanks :)

  • Profile Image
    Answered on February 09, 2017 at 04:31 AM

    You can change the Sender Name of Autoresponder Emails from the email wizard under "Recipients" tab. You can type any name/text in the field provided.

    As for the Notification Emails, it can also be changed from the email wizard and also under "Recipients" tab, however, it is a drop-down that lists all the possible fields that can contain a possible sender name.

    I hope this helps. If you have other questions regarding this, please feel free to contact us again anytime.

    Thank you.

  • Profile Image
    Answered on February 09, 2017 at 05:03 AM


    Can you please try to clear your form's cache and browser's cache and see it this solves the issue?Please also try to re-login to your account, start a fresh session on your browser and try again.

    If issue still persists, please let us know.

  • Profile Image
    Answered on February 09, 2017 at 05:44 AM

    On behalf of my colleague, you're welcome. We're glad to see that it's working now.

    Thank you for contacting us :)