How do I change the Sender name?

Hi guys.

I can't seem to change the sender name. It displays Jotform as the sender. (the email should still be noreply@jotform.com)

I found an old support ticket for this, but it's from 2012 and it looks like you changed the interface since then so I can't really figure it out. https://www.jotform.com/answers/134021-how-do-I-change-the-sender-name-on-the-form#1

thanks :)

You can change the Sender Name of Autoresponder Emails from the email wizard under "Recipients" tab. You can type any name/text in the field provided.

As for the Notification Emails, it can also be changed from the email wizard and also under "Recipients" tab, however, it is a drop-down that lists all the possible fields that can contain a possible sender name.

I hope this helps. If you have other questions regarding this, please feel free to contact us again anytime.

Thank you.

Hi,

Can you please try to clear your form's cache and browser's cache and see it this solves the issue?Please also try to re-login to your account, start a fresh session on your browser and try again.

If issue still persists, please let us know.
Regards

On behalf of my colleague, you're welcome. We're glad to see that it's working now.

Thank you for contacting us :)