What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change the Sender name?

    Asked by websup on February 09, 2017 at 04:15 AM

    Hi guys.

    I can't seem to change the sender name. It displays Jotform as the sender. (the email should still be noreply@jotform.com)

    I found an old support ticket for this, but it's from 2012 and it looks like you changed the interface since then so I can't really figure it out. https://www.jotform.com/answers/134021-how-do-I-change-the-sender-name-on-the-form#1


    thanks :)

    Page URL:

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    JotForm Support

    Answered by Mike_G on February 09, 2017 at 04:31 AM

    You can change the Sender Name of Autoresponder Emails from the email wizard under "Recipients" tab. You can type any name/text in the field provided.

    As for the Notification Emails, it can also be changed from the email wizard and also under "Recipients" tab, however, it is a drop-down that lists all the possible fields that can contain a possible sender name.

    I hope this helps. If you have other questions regarding this, please feel free to contact us again anytime.

    Thank you.

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    JotForm Support

    Answered by Chriistian on February 09, 2017 at 05:03 AM


    Can you please try to clear your form's cache and browser's cache and see it this solves the issue?Please also try to re-login to your account, start a fresh session on your browser and try again.

    If issue still persists, please let us know.

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    JotForm Support

    Answered by owen on February 09, 2017 at 05:44 AM

    On behalf of my colleague, you're welcome. We're glad to see that it's working now.

    Thank you for contacting us :)