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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Why I never get the answer from one of the mandatory questions on my form?

    Asked by carlambnb on February 09, 2017 at 05:08 AM

    On my form, one of the questions (email address) never gets answered, though it's marked as mandatory. I get on my email the list of answers, except that particular one (as you can see on the screenshot attached to this message). Can you help me sort this out?



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    JotForm Support

    Answered by Jim_R on February 09, 2017 at 05:35 AM

    The Email Address field is required on your form. However, it's not included on the Email Notification body template that you customized.

    To fix this, just add the field to your email body template:

    NOTE: I just placed it above the Full Name field on my example above but you're free to decide where to place it.