What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has suspended

    Asked by elavkislasi on February 09, 2017 at 06:18 AM

    i get an error - "form not found"  when trying to use the link..

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    use
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    JotForm Support

    Answered by candy on February 09, 2017 at 06:32 AM

    Hello,

     

    I have checked your account and I have seen that your account has been auto-suspended by our automatic phishing detection system as you have requested sensitive information (credit card details) in your account as you can see below:

     

     

    This situation violated our Term Of Use.

     

    So, I had to delete these forbidden fields from your form and re-activated your account again.

     

    Please check our Terms of Use (as you can find it at the following link) in order to avoid this kind of suspicious activities in your account not to be suspended again: https://www.jotform.com/help/8-Terms-of-Use 

     

    Thank you for your understanding.