What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form navigates to PayPal even if pay by check is selected

    Asked by Bonsqueal on February 09, 2017 at 07:52 AM



    I'm having a recurring issue with payment options on my form. There's a radio button field to choose to mail a check or pay via PayPal, with conditional logic to hide PayPal fields if "check" is selected and clear hidden fields on submission, but on testing out the form, it's still navigating to PayPal. I've tried cloning it, but it's still stuck on this. Is there anything else I can try?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on February 09, 2017 at 08:50 AM

    Hello Bonsqueal,

    I just tested your form and it now works on not sending to PayPal if the Check is selected. With this, I believe your problem has already been resolved.

    But if this is not the case, please let us know.


  • Profile Image

    Answered by Bonsqueal on February 09, 2017 at 08:55 AM

    Thanks, it was - I searched the threads for similar issues and found a work-around. For anyone reading this with a similar problem I'll post the solution:


    Initially I had two Form Calculation widgets that computed the total owed, one for check payment and one for PayPal payment, with conditions on the form to hide each if the other was selected - and to clear hidden fields on submission. That should have been enough, and has been on other forms, but this time it wasn't working.


    What I ultimately did was take the calculations out of the widgets, and instead used new conditions to calculate in those fields IF the chosen payment method was selected. This ensured that the Form Calculation widget related to the PayPal option would stay completely empty if check was selected, and, with the field remaining empty, it didn't navigate to PayPal on submission anymore.


    Anyway, thanks for looking!

  • Profile Image
    JotForm Support

    Answered by liyam on February 09, 2017 at 09:26 AM

    Thank you for sharing your workaround, Bonsqueal. The option on empty hidden fields on submit and with Calculation widgets can indeed be confusing since the calculation widget is designed to work whether it is shown or hidden.

    We'll take note of this one and ensure that this information can be added on the help guide.

    In any case, if you get to experience other problems, please do not hesitate to let us know.