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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Certificate problem

    Asked by DSV on February 09, 2017 at 09:27 AM


    When using the Widget [Take Photo] in a form we ran in to a certificate issue.

    We use Microsoft mobil phones running Windows 10 mobile and we get "...the certificate for this site is not consistent with the site's URL...". The result is that the [Take Photo] widget do not work and it is essential for the form to be of use for us.

    The alternative for us would be to have a barcode scanner widget but that we cant find.

    Do you have a solution or an idea how to solve our problem?

    I attach a screenshot from my mobile phone, and I apologize for the Swedish language.

    In English it says: "the content was blocked because it is not signed with a valid certificate"

    With Best Regards,


    Jonny Söderberg

    DSV Road AB


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    JotForm Support

    Answered by Nik_C on February 09, 2017 at 10:50 AM

    Hello Jonny,

    Take photo widget is based on Adobe flash technology and that's why it will not work on phones, I'm not sure if they will ever again include Flash on phones. So that widget should automatically replace with upload field, at least that's how it is on my phone. But, unfortunately, I don't have Windows phone 10 with me.

    And then when I click upload field I can actually attach the photo directly from the camera:

    Hope it helps.

    If you have any further questions please let us know.

    Thank you!