What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    iOS App

    Asked by jjsatkowski on June 11, 2012 at 10:52 AM

    Is JotForm working on an update to the iOS app? It's in dire need of some fixes. For example, when I receive a notification of a new submission, and slide to open the app from the lock screen, the app begins to load and then immediately crashes.

    Also, when viewing the submissions, the Q/A are jumbled up and not in the same order as the form was built.

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    JotForm Support

    Answered by NeilVicente on June 11, 2012 at 01:03 PM

    Thank you for contacting us. We are very sorry for any inconveniences brought about by these issues.

    For example, when I receive a notification of a new submission, and slide to open the app from the lock screen, the app begins to load and then immediately crashes.

    Have you tried reinstalling the application on your phone? 'Crashing' is caused by so many factors. If after reinstalling it still crashes, please do let us know.

    Also, when viewing the submissions, the Q/A are jumbled up and not in the same order as the form was built.

    I have submitted a ticket for this particular issue. We will contact you as soon as this gets fixed.

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    Answered by jjsatkowski on June 12, 2012 at 02:35 PM

    Yes, I did delete and then reinstall the app, but the crah still occurs. Also I forgot to mention that the badge notifications do not work at all.

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    JotForm Support

    Answered by Mike_T on June 12, 2012 at 04:46 PM

    Thank you for provided details.

    I have escalated information about that crash issue to our Development Team.

    Once we get any updates we will let you know.