What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My SalesForce integration is being continually removed

    Asked by BioConnect on February 09, 2017 at 10:57 AM

    Hello, Last week I changed my Salesforce password. I went into JotForm to update the integration authentication and it would not allow it to work. So I removed the integration and rebuilt it. Today JotForm stopped the integration saying my "Invalid username, password, security token; or user locked out." I made sure the password and security token were correct but jotform still won't accept it. 


    How can I fix this without having to rebuild the integration every single time?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by AIDAN on February 09, 2017 at 12:36 PM

    Hi, thank you for contacting us.

    I have examined your form (https://www.jotform.com/60532837469262) and found that your SalesForce integration is up and running:

    Please get back to us if the problem persists, with more information so that we can assist you better. Thank you.