My SalesForce integration is being continually removed

  • Profile Image
    BioConnect
    Asked on February 09, 2017 at 10:57 AM

    Hello, Last week I changed my Salesforce password. I went into JotForm to update the integration authentication and it would not allow it to work. So I removed the integration and rebuilt it. Today JotForm stopped the integration saying my "Invalid username, password, security token; or user locked out." I made sure the password and security token were correct but jotform still won't accept it. 

     

    How can I fix this without having to rebuild the integration every single time?

  • Profile Image
    AIDAN
    Answered on February 09, 2017 at 12:36 PM

    Hi, thank you for contacting us.

    I have examined your form (https://www.jotform.com/60532837469262) and found that your SalesForce integration is up and running:

    Please get back to us if the problem persists, with more information so that we can assist you better. Thank you.