Forms not visible in Turkey region

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    hakanorhan6
    Asked on February 09, 2017 at 01:43 PM

    Hello, the forms I created do not appear on the site.

    My account was recently suspended but the tetris opened.

     

    Benkaarackiralama.com/contact.html

    Dodsgn.com/iletisim.html

    Hacamatkursu.gen.tr/iletisim.html

    Http://ecayoyunparki.com/iletisim.html

  • Profile Image
    Ian
    Answered on February 09, 2017 at 03:07 PM

    i am not sure if I understand your problem correctly because I could see the form on the URL provide except one URL Benkaarackiralama.com/contact.html which is not working, the correct URL is 

    http://benkaarackiralama.com/iletisim.html

    www.Dodsgn.com/iletisim.html

    www.Hacamatkursu.gen.tr/iletisim.html

    Http://ecayoyunparki.com/iletisim.html

    I checked your account and found that you are located in turkey and there is a temporary issue that we are facing for turkey region.

     

    However, We would appreciate if you could provide us your external IP and DNS details. 

    I am also forwarding this issue to our developers team and you will be updated in the same thread.

    Thanks for your patience

     

     

     

     

     

     

     

     

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    Rose
    Answered on February 10, 2017 at 06:55 AM

    As my colleague said, the issue has been already escalated to our developers. 

    On the other hand, you can visit your forms as following pattern.You just need to delete eu part in the url for your other forms. 

    http://www.jotform.com/form/70304520130335

    If your forms are embedded to any website, you need to change url also within the embed code.

    We would be pleased if you provide us the details that my colleague asked.