Forms not visible in Turkey region

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    Asked on February 09, 2017 at 01:43 PM

    Hello, the forms I created do not appear on the site.

    My account was recently suspended but the tetris opened.



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    Answered on February 09, 2017 at 03:07 PM

    i am not sure if I understand your problem correctly because I could see the form on the URL provide except one URL which is not working, the correct URL is


    I checked your account and found that you are located in turkey and there is a temporary issue that we are facing for turkey region.


    However, We would appreciate if you could provide us your external IP and DNS details. 

    I am also forwarding this issue to our developers team and you will be updated in the same thread.

    Thanks for your patience









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    Answered on February 10, 2017 at 06:55 AM

    As my colleague said, the issue has been already escalated to our developers. 

    On the other hand, you can visit your forms as following pattern.You just need to delete eu part in the url for your other forms.

    If your forms are embedded to any website, you need to change url also within the embed code.

    We would be pleased if you provide us the details that my colleague asked.