What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
My understanding is that you want to attach a file/document in the form where you users can download it.
It is possible, but you need to upload the file first in your web server. After that, you need to get the direct link of that file. In the Form Builder, you can insert a link that will redirect the user to the file uploaded in your web server. Here's a guide on how to insert an external link:
1. Insert a "Text" field. Highlight the text and then click the "Insert/edit link" button.
2. Put the link in the "URL" field and then click the "OK" button.
3. Here's the result:
You may also attach a file in the Autoresponder email. In this way, once the user completed the form, they will receive an email with attachment. Please refer to this guide: https://www.jotform.com/help/393-How-to-Attach-a-File-to-Autoresponder-Emails
Hope that helps. Thank you.