Status of our Non Profit request

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    Asked on February 09, 2017 at 02:31 PM



    I sent a request for Non Profit discount. I wonder if it was approved or if it's still under review.



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    Answered on February 09, 2017 at 04:03 PM

    I have checked our records by using your account username and email address. But I was not able to find any information about your Non-Profit request. Did you apply for the discount by filling the application form from the URL below:

    If not, we request you to fill the application provided in the web page above so that one of our team members will review the application. Once the application is approved, you'll be receiving an email with the discounted pricing links to upgrade the account.

    Hope this information helps! 

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    Answered on March 27, 2017 at 03:45 PM
    Hi Kirian,
    I'm trying to upload the 990 form and I hit the submit button but it
    doesn't go beyond that piont. I wonder what I'm doing wrong. I mean it
    doesn't give a confirmation that it was subbmitted.
    I appreciate your help.
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    Answered on March 27, 2017 at 06:45 PM

    Unfortunately, I am still not able to find any application with your account username or email address. Could you try opening the application using a different browser or a private/incognito window and see if that helps?

    Let us know if you are still experiencing any issue. It would be helpful if you can provide us with a screenshot of the error so that we can assist you further.