What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have checked our records by using your account username and email address. But I was not able to find any information about your Non-Profit request. Did you apply for the discount by filling the application form from the URL below:
If not, we request you to fill the application provided in the web page above so that one of our team members will review the application. Once the application is approved, you'll be receiving an email with the discounted pricing links to upgrade the account.
Hope this information helps!
I'm trying to upload the 990 form and I hit the submit button but it
doesn't go beyond that piont. I wonder what I'm doing wrong. I mean it
doesn't give a confirmation that it was subbmitted.
I appreciate your help.
Unfortunately, I am still not able to find any application with your account username or email address. Could you try opening the application using a different browser or a private/incognito window and see if that helps?
Let us know if you are still experiencing any issue. It would be helpful if you can provide us with a screenshot of the error so that we can assist you further.