What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is Disabled

    Asked by itsoffice on February 09, 2017 at 02:40 PM

    We've tried to create a form and it's been disabled (along with all of our other forms).

    I suspect it's because of the word "password".

    The form has been changed now, but how can I get the forms re-enabled?

    Also, can we use any of these terms: "passphrase", "passcode", "passwd", "PW"?

    Page URL:
    https://form.jotform.com/70395069989173

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    JotForm Support

    Answered by BJoanna on February 09, 2017 at 04:02 PM

    You can not use any of those words. I have inspected your form and I saw that your form also has username field. 

    It is against our Terms of use to ask for user login credentials (password and username). 

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I have deleted mentioned field form you form and I have activated your account. Please do not created forms that are violating our terms of use or your account will be suspended again and we will not be able to activate it. 

    Let us know if you need further assistance.