What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am missing some submissions

    Asked by LittleWolfRescue on February 09, 2017 at 02:43 PM

    I have been told by several people that they have filled out the foster application on my website, but i never received their submissions and they do not show up on jot form either. I do still receive certain submissions, but apparently not all. How can I fix this?

    Page URL:
    http://www.littlewolfrescue.org/foster-application.html

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    JotForm Support

    Answered by BDAVID on February 09, 2017 at 04:03 PM

    Did they receive a confirmation page or error message after submission? Can we do a real submission on your form to test it?

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    Answered by LittleWolfRescue on February 09, 2017 at 04:07 PM

    Yes they received a confirmation page
    Yes you can submit a test one

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    JotForm Support

    Answered by BDAVID on February 09, 2017 at 05:22 PM

    If you want to test it, you can submit it, and check if it appears in your submissions dashboard. Also, did they receive an email confirmation of the submission? I see you have setup an autoresponder in your form, so anyone who submits the form should receive it.

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    Answered by LittleWolfRescue on February 09, 2017 at 05:24 PM

    Yes they received an email confirmation as well
    I will test it out, but the problem is not that I'm not getting any submissions at all, its that sometimes i get them and sometimes i don't 

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    Answered by LittleWolfRescue on February 09, 2017 at 05:27 PM

    just filled it out and got an email confirmation as well as receiving the actual app

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    JotForm Support

    Answered by EltonCris on February 09, 2017 at 07:55 PM

    Glad to hear that you have received them.

    You can also check your emails history if you want to review the status of every email notifications.

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History