I am missing some submissions

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    LittleWolfRescue
    Asked on February 09, 2017 at 02:43 PM

    I have been told by several people that they have filled out the foster application on my website, but i never received their submissions and they do not show up on jot form either. I do still receive certain submissions, but apparently not all. How can I fix this?

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    BDAVID
    Answered on February 09, 2017 at 04:03 PM

    Did they receive a confirmation page or error message after submission? Can we do a real submission on your form to test it?

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    LittleWolfRescue
    Answered on February 09, 2017 at 04:07 PM

    Yes they received a confirmation page
    Yes you can submit a test one

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    BDAVID
    Answered on February 09, 2017 at 05:22 PM

    If you want to test it, you can submit it, and check if it appears in your submissions dashboard. Also, did they receive an email confirmation of the submission? I see you have setup an autoresponder in your form, so anyone who submits the form should receive it.

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    LittleWolfRescue
    Answered on February 09, 2017 at 05:24 PM

    Yes they received an email confirmation as well
    I will test it out, but the problem is not that I'm not getting any submissions at all, its that sometimes i get them and sometimes i don't 

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    LittleWolfRescue
    Answered on February 09, 2017 at 05:27 PM

    just filled it out and got an email confirmation as well as receiving the actual app

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    EltonCris
    Answered on February 09, 2017 at 07:55 PM

    Glad to hear that you have received them.

    You can also check your emails history if you want to review the status of every email notifications.

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History