What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is required to speed up the response time when using widgets on form?

    Asked by Pavel on February 09, 2017 at 03:28 PM

    Dear Friends!

    I am a teacher of Mandarein CHinese. I've just tried your product and it left me totally spellbound. Terrific job!

    1.  I have to put some of the teaching process online, first for my students, but in the longer run, for comercial use as well. However I noticed significant increase in response time, when some necessary widgets are added to the form. What is required to speed up the response?

    If using my own hosting is the way, what are the requirements/conditions?

    2. There is also a problem with the Widget Calculate form, which actually refuses to add the values from the response Matrix (see the link attached). (I am using Chrome).  Can you fix it?

     

     

     

    Page URL:
    https://form.jotformeu.com/70365619680361

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    JotForm Support

    Answered by BJoanna on February 09, 2017 at 04:40 PM

    Thank you for your kind words.

    When you say "response time" do you mean the time for the form to be loaded? I have tested your form and it is loading fast on my end. In 1-2 seconds. However please note that number of fields and widgets can affect on loading time. 

    If I did not understood your question correctly, please explain in more details what you are trying to achieve. 

    I have moved your other question to separate thread and we will provide you an answer there shortly.

    https://www.jotform.com/answers/1062106 

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    Answered by pavel_ on February 10, 2017 at 04:36 AM

    Hi Joanna!

    Thanks for you help with tha values, now it's working !

    "When you say "response time" do you mean the time for the form to be loaded?"

    Yes I do. This one is just a simple test form, but whan about much larger ones and loaded with widgets?

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    JotForm Support

    Answered by Mike on February 10, 2017 at 05:32 AM

    Most of the form widgets are being loaded as separate pages (iFrames) from a different source. The widgets also load their own resources.

    Unfortunately, this is not likely that you can improve the widget load time. However, if there is an issue with some specific widget, we can take a look.